Ian Kenneth

"Customer Service needs improvement"

"Remind them to issue you a receipt. They forgot to issue me a receipt and forgot to give back my change too."

"Late Friday afternoons are among the busiest hours for the supermarket."

"Generally acceptable service. Crew can be more engaging with better training. No Service Encounter skill."

"Generally acceptable service as of June 30, 2015. They greet and offer suggestions. Crew courtesy can be improved. No signs of Service Encounter skill."

"Generally good service: I conveyed to a crew how I left a drink two nights ago and the crew gave me a free drink without further questions or evidence of my purchase."