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- Araminta ArteagaEnero 8, 2015La gente que trata de vender membresías es muy grosera y no respeta el tiempo del huesped, si pensaban que era uno hotel serio, solo tratan de vender membresías a la fuerza como la mayoría
- Ale AlmanzaEnero 26, 2015Pésimo!! Los baños generales sucios, tardan para limpiar tu habitación, no tienen servicio de meseros en la playa y reservar una cama en la playa una odisea!!
- Patricia MoyaFebrero 18, 2012Estan remodelando el lobby. Deja bastante que desear la atención en la recepción provisoria.
- Marina VelasquezNoviembre 4, 2013Muy mal servicio, pesima la comida y hoy todo salio mal, me asignaron mesa y cuando me levante al bufet me quitaron la mesa
- Service is excellent! There are two wifi servers to choose from - one better than the other depending on where you are in the hotel. Friedas is the best food!!
- Ana Paula GubiottiNoviembre 26, 2013Maravilhoso !!! Piscina incrível com dois bares molhados fantásticos !! Fique no quarto com vista para o mar, é o melhor. O jantar no restaurante italiano é ótimo e o Zen também é legal. É só relaxar!
- Molly DeKrugerAbril 2, 2013My first time here, the service is amazing! Our room is spotless when they clean it and they leave a cute little towel animal(: wifi EVERYWHERE! The food is awesome, I love the swim up bar as well!!!!
- Paul WheelerOctubre 19, 2013Take the R1 bus ($1) which is out and to the right of the resort. Go up to the Isla Mujeres dock and take the big YELLOW boat over to the island ($17 per person roundtrip) enjoy authentic Mexican food
- Outstanding in Service, Vibe, Food & Entertainment. All-Inclusive ! I really enjoyed the vibe of this Hard Rock Hotel in Cancun. The hotel looks beautiful and has an amazing vibe.
- Um hotel simplesmente incrível. Ótimo atendimento e serviços. Bela piscina, praia muito boa em frente ao hotel. Coma um sushi no Zen. Alugue um Jet Sky ao lado do hotel.
- Laurie LeeDiciembre 25, 2012Make sure and get up early to get chairs at the pool. Try all the restaurants -the food is AMAZING! The staff here is Wonderful and place is clean!
- Paul WheelerOctubre 19, 2013At the poolbar, make sure you get Angel, and Luis, take care of them and they will take care of you, best drinks of any bartenders onsite. Enjoy a jolly rancher, Bob Marley, and Miami vices!
- Susan CordelliEnero 1, 2014Daniel Trejo and the bar , restaurant & pool staff were truly amazing !!! .. CLEANLINESS: NOT !!! They seemed short staffed for all the necessary details to cover. The food was all around was tasty !
- Cesar VillanuevaJulio 7, 2013The atmosphere and hotel design was better as the Cancun Palace, but the staff is sincerely the most amazing group of workers. They made our stay over look the "loud" Hard Rock atmosphere.
- Get there early if you want to eat at the hibachi grille. Otherwise, it will probably be an hour to one and a half hour wait. The food is great here. The menu is better than when it was a Miyako.
- Wendel BritoNoviembre 15, 2014Um perfeito hotel 4 diamantes! Atendimento, serviço, Comida, quartos, ambiente, tudo a altura!
- There are weddings and parties on the 3rd floor terrace most weekend evenings that go on until 12AM. As also the doors to the rooms slam shut. Just bring some ear plugs or comfortable headphones!
- Alecia EFebrero 16, 2012Vacationed here several times and can't wait to go back in May 2012! Great service, great people, gorgeous atmosphere! Highly recommend you try ALL of the restaurants within the resort!
- Alona KaplaukhFebrero 10, 2018Great atmosphere!! Great entertaining team!! Hotel to have here great time!!
- Um dos melhores resorts que me hospedei.... Com certeza vou voltar!
- Find EDGAR poolside or the Smashbar... You'll fall in love w him because he is adorable and top notch personality. We loved loved loved him!!!!!!
- Tomas LegorretaDiciembre 20, 2016Family friendly medium sized hotel, with good music obviously, but also expect lots of kids and sometimes bad music.
- Luciana KohamaJunio 6, 2013Salmão Teriyaki e Tempura de Sorvete são excelentes! Pratos lindos e deliciosos ;)
- Aniara CorrêaNoviembre 10, 2014Hotel fantástico, é exatamente aquilo que se propõe na descrição do site. Para amantes do rock como nós, se sentirão mega acolhidos!!!!!
- Ruben GallardoDiciembre 16, 2015Amazing service and good drinks. Also i discovered great tour discounts in this website ;) http://bit.ly/1OvikXZ
- Matt PlockNoviembre 12, 2017Everything is good here, just got back today! Do not miss this place, fun for all!!!
- The best of Cancun! Amazing hotel and great service!!!
- Um ambiente muito bom! Sem contar o visual que nos remete aos Hard Rock Café desse mundo!
- Arturo KruzOctubre 8, 2014Super legal atendimento é ótimo e a qualidade das refeições maravilhosa perto de tudo
- Cláudia MachadoDiciembre 25, 2015Excelente atendimento, acomodações, praia, comida... Perfeito! Super recomendo!
- A carne é muito macia, principalmente , a picanha . O único problema é que eles não sabem cortar a carne como no Brasil. Mas é uma boa opção. Valeu.
- Jennifer PeeblesAbril 26, 2015Pool side pizza and tacos were sooo good. Loved how you could get wifi everywhere! Great resort
- Eleduardo MaxFebrero 2, 2016Tudo de bom. Margarita. Tequila. restaurantes e bar molhado. Quartos otimos.
- Excelente hotel!!! Estrutura completíssima!!!
- ryan songFebrero 29, 2012모든 공간에서 free wifi를 사용할 수 있으니 휴가기간동안 급한업무처리가 가능합니다. Wi-fi강도도 센 편이라 SNS사용 및 이메일 송수신 정도는 매끄럽게 이용가능
- See Alejandro!!!! He will make your experience that much better!!! He's one of the best!!!!
- Cintia TavaresJunio 15, 2016Beautiful hotel. Unfortunately they were forcing us to buy their vacation club. That was annoying. Thank God we didn't do it.
- Fabiola SolisMarzo 8, 2013Yes is a nice surprice the free calls also an amazing landscape view (sea)
- Em reforma para deixar com a marca Hard Rock barulho de obras até de madrugada. Apesar desses problemas o Hotel é muito bom.
- Hospitalidade e cordialidade de todos colaboradores do Hotel é 10!!!!!
- ethan leeNoviembre 21, 2012Make plans to take a cab to beach palace if you are a NFL fan because this hotel does not have Sunday Ticket