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Guest Services
At American Airlines Arena, it is our mission to deliver exceptional guest service, by surpassing each guest’s highest level of expectation.
Our Promise
We promise to serve the guests w/ the highest degree of courtesy, professionalism, thoughtfulness, sincerity & enthusiasm. We will succeed when every decision is based on our mission & our beliefs.
Our Belief
We believe our greatest asset, & the key to American Airlines Arena’s success, is our people. We believe that each of us needs a sense of pride & satisfaction in what we do. Because satisfying our guests depends on the efforts of many, our effectiveness will depend on us working together, & respecting each other’s importance & contribution.
S.M.I.L.E. Principles
Service w/ a SMILE
Impress the Guests
Exceed Expectations
Make a Difference
Listen to Learn
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