I like the food for the most part but the staff are typically awful. Legitimately everyone who works here is more than apathetic, they are actively disinterested in taking your order. Unpleasant.
This is not the best Cosi, if u got the chance, go to another one. Service staff are rude and not helping customers as they should. We walk away before even finishing placing the order...
If you want a Coke Zero with your meal, be warned...they are always out. You'd think I'd learn after about the third time. The staff never really seems to care either.